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Terms & Conditions
Plain-language agreement — last updated June 2026
126 Byers Avenue, Portsmouth VA 23701 | (757) 797-9437 | paperwork@faithfunnels.com
These Terms of Service (“Terms” or “Agreement”) apply to your access to and use of the websites, applications, onboarding portals, and digital marketing programs—including web design, hosting, local Search Engine Optimization (SEO), and Google Grant ad management services (collectively, our “Services”) —provided by Faith Funnels, LLC (“Faith Funnels”, “we”, “us”, or “our”).
By signing a service proposal, checking a box to indicate your acceptance, or otherwise accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, including the mandatory arbitration provision and class action waiver in Section 10, do not access or use our Services.
1. Scope of Agreement & Eligibility
1.1 Authority
This Agreement is between Faith Funnels, LLC and you (the organization, church, ministry, or individual subscribing to our Services, also referred to as “Client”). You confirm that you are at least 18 years of age and have the explicit legal authority to bind your organization to this contract.
1.2 Document Intent
We have structured these Terms using clear, straightforward language so that our church and ministry partners can fully understand the parameters of our relationship. However, this remains a legally binding contract; please read it carefully before activating your subscription
2. Subscription Services & Specific Terms
Faith Funnels, LLC offers specialized digital marketing subscriptions. You may subscribe to any combination of the following individual services, each governed by its specific rules as well as the General Terms herein:
2.1 Web Subscription
- What You Get: We design, build, and deploy a responsive website for your organization using the WordPress content management system. Your subscription includes cloud hosting on our platform, ongoing maintenance, security updates, and automated remote backups.
- Design & Revisions: Base pricing includes standard website configurations tailored to match your organizational branding, colors, fonts, and imagery. Your setup includes one initial design concept and one dedicated round of revisions. Fully custom feature builds or additional revision cycles will be quoted separately.
- Exclusions: Standard website packages do not include logo design or custom professional photography. You are responsible for providing high-resolution images, or you may utilize our stock photography library.
- Technology & Compatibility: WordPress is an independent open-source platform. While we actively maintain and patch your site, we cannot guarantee that third-party plugin developers will maintain indefinite compatibility. We optimize and test your site against the current major releases of popular desktop and mobile web browsers (e.g., Chrome, Safari, Edge).
- Website Portability: If you cancel your Web Subscription, we commit to an orderly transition. Upon written request within 30 days of cancellation, we will provide a complete export of your WordPress database and site files so you can migrate to an alternate hosting provider.
2.2 Local SEO Subscription
- What You Get: We optimize and monitor your local search engine profiles to maximize your community visibility. This includes setting up, verification assistance, and monthly optimizations for your Google Business Profile, Apple Maps, and Bing Places. We submit your consistent Name, Address, and Phone Number (NAP) data across major digital directories and monitor for duplicate suppression.
- Access Requirements: You must grant admin or manager-level API access to your primary listing profiles. You authorize Faith Funnels, LLC to deploy updates, post events, adjust hours, and optimize metadata on your behalf.
- Cancellation Impact: Your digital listing profiles remain yours natively. However, upon subscription cancellation, directory data syncs will cease; unmanaged listings frequently degrade in accuracy or drop from search indexes over time due to algorithmic changes.
2.3 Google Grant Management Subscription
- What You Get: We navigate the procurement, non-profit validation, and structural management of your Google Ad Grant account (providing up to $10,000 per month in free search advertising space for qualified 501(c)(3) entities). Our teams handle keyword modeling, competitive research, negative phrase implementation, continuous split-testing, and compliance monitoring.
- Account Ownership: The Google Ads grant environment and underlying account infrastructure belong permanently to your organization.
- Billing Security: Because the Google Ad Grant provides non-monetary ad spend allocations, Client must never add a credit card or alternative billing source directly inside the Grant Ads account. Faith Funnels, LLC is not liable for ad spend charges incurred if the Client adds payment information against our directives.
- Cancellation & Campaign Removal: Our setups represent proprietary agency work product. Upon contract termination, Faith Funnels, LLC reserves the right to remove the specific campaign matrices built under our management. Client must rebuild compliant campaign configurations independently to avoid account suspension by Google.
3. Account Registration, Security, & Electronic Communications
3.1 Account Integrity
To coordinate project milestones, view analytics, or process payments, you may be required to register for an administrative account. You must provide completely accurate data and promptly update your profile if contact points change. You are entirely responsible for preventing unauthorized credential sharing and must notify us immediately if you suspect a security breach.
3.2 Electronic Consent
By creating an account or contracting with us, you expressly consent to receive electronic communication channels from Faith Funnels, LLC (including system notices, transactional alerts, project update emails, or SMS/text confirmations). You agree that all electronic notices satisfy any legal mandate that communications be executed in writing.
4. Strict Compliance with Laws, Notice, & Text Messaging Consent
4.1 Client Compliance Mandate
You represent and warrant that your use of our Services—including any marketing materials, website forms, or subscriber outreach you deploy—fully complies with all applicable federal, state, and local commerce and privacy regulations. This includes compliance with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and state-level consumer privacy parameters.
4.2 Application-to-Person (A2P) Texting & Contact Data Laws
If your website or marketing system processes, captures, or transmits mobile phone numbers and communication consent details (“Contact Data”):
- You (and not Faith Funnels, LLC) have sole legal responsibility for ensuring you possess a valid, lawful basis and explicit opt-in consent for every contact record you message.
- You must maintain crystal-clear privacy disclosures on all data-capture mechanisms, explaining explicitly how end-users opt into text routing and how they can execute opt-out requests (e.g., replying “STOP”).
- Faith Funnels, LLC reserves the right to immediately suspend platform routing or terminate integration configurations if we detect or suspect spam volume, missing consent forms, or violations of carrier A2P ecosystem guidelines.
5. Fees, Payments, & Subscription Commitments
5.1 Billing Automation
All recurring monthly retainers and subscription fees are charged automatically on your sign-up anniversary date via an authorized payment method kept on file. Client authorizes us (or our third-party payment processor) to run transactions for all applicable subscription totals, setup adjustments, and regulatory processing balances.
5.2 The 12-Month Commitment & Waived Setup Fees
Our Web, Local SEO, and Google Grant Management structures demand substantial upfront agency resources to safely configure and launch. To eliminate financial barriers for ministries, we offer an incentive to waive setup fees under a 12-month initial commitment:
- Waived Setup Fees: If your subscription remains continuously active for 12 months or longer, your initial setup fee ($1,500 to $2,000 depending on the service track) is permanently waived.
- Early Termination Penalty: If you request cancellation before completing the 12-month period, the standard setup fee for that service becomes immediately due and payable on your final invoice.
- Post-Commitment Renewal: Following the initial 12 months, your account automatically transitions into a standard month-to-month arrangement.
5.3 Past Due Accounts & Deactivation
If a payment transaction fails and remains uncorrected for more than 15 days, project execution and campaign maintenance will be paused. If accounts slide past 30 days overdue, your hosting environment, website visibility, and ad campaigns will be deactivated. Reclaiming and reactivating a deactivated profile requires payment of all past due balances plus a standard $400 reactivation fee.
5.4 Notice of Cancellation
To terminate a month-to-month service after your commitment period, the designated account owner must submit a formal written notice of cancellation via email to our team at least 30 days prior to your next scheduled billing anniversary. Inactivity or failure to use the systems does not constitute an automatic cancellation.
6. Ownership & Intellectual Property
6.1 Client Rights
All pre-existing church copy, trademarked logos, historical photography, and member data provided to Faith Funnels, LLC remain entirely your property.
6.2 Finished Project Delivery
Once your final setup or project invoices clear, you hold full visual and asset ownership over the unique design files and textual customizations created specifically for your organization.
6.3 Agency Toolkits
Faith Funnels, LLC retains all rights, titles, and interests in our foundational design templates, underlying codebase frameworks, internal optimization processes, proprietary automation scripts, and development toolkits. We do not transfer ownership of our underlying software engineering; we grant you a perpetual, exclusive license to display and utilize the compiled deliverables for your organization.
7. Confidentiality & Privacy Safeguards
7.1 Confidential Parameters
Each party agrees to treat the other’s proprietary data (including client login credentials, financial accounts, and campaign configuration strategies) as strictly confidential. We will restrict access to credentials solely to internal team members executing your account objectives.
7.2 Core SMS Privacy Guardrail
Faith Funnels, LLC does not sell, lease, rent, or share Client text messaging opt-in data or phone number records with third parties for marketing or advertising purposes. All data categories exclude text messaging originator opt-in data and consent metrics; this vital operational information will never be shared with third parties, excluding the standard network aggregators and underlying carrier infrastructure necessary to route your text alerts.
8. Disclaimers & Warranties
Your use of our website and Services is at your own risk. Our Services are rendered on an “As Is” and “As Available” basis without express or implied warranties of any kind, including implied warranties of merchantability, fitness for a specific context, or non-infringement.
No Result Guarantees: Digital marketing parameters feature variables entirely outside of agency control. Faith Funnels, LLC does not promise, represent, or warrant specific organic search placement rankings, predictable click-through volume, or a guaranteed financial return on ad grant structures.
Third-Party Disruptions: We are not responsible for software interruptions, hosting server anomalies, algorithmic updates, or policy adjustments enacted unilaterally by major third-party systems (such as Google, WordPress, or external hosting fabrics).
9. Limitation of Liability & Indemnification
9.1 Liability Cap
To the maximum extent permitted by applicable law, the total liability of Faith Funnels, LLC—including its officers, employees, and contractors—for any legal claims, tort actions, or breaches arising out of this Agreement is strictly limited to the cumulative fees actually paid by the Client to Faith Funnels, LLC during the 12 months immediately preceding the event that caused the claim.
We are not liable for any indirect, incidental, consequential, special, or exemplary damages, including lost donations, loss of member data, or organizational downtime.
9.2 Mutual Indemnification
Client Indemnity: You agree to defend, indemnify, and hold harmless Faith Funnels, LLC from any third-party claims, legal losses, or regulatory penalties arising from copyright infringement related to materials you provided, unapproved data handling, or your breach of these Terms.
Agency Indemnity: Faith Funnels, LLC agrees to defend and hold harmless your organization from any third-party claims arising directly out of proven gross negligence or intentional willful misconduct on our part in delivering the contracted Services.
10. Dispute Resolution & Binding Arbitration
We want to resolve any misunderstandings efficiently through direct communication. In the event that a formal dispute arises that cannot be settled informally within 30 days, both parties agree to the following resolution path:
Step 1: Mediation: The parties will first attempt to settle the issue through formal, non-binding mediation using a mutually agreed-upon professional mediator before escalating to final legal remedies.
Step 2: Binding Arbitration: If mediation fails, the dispute shall be resolved through confidential, final, and binding arbitration administered by the Judicial Arbitration and Mediation Services (JAMS). The arbitration proceedings will take place exclusively within the county and state where Faith Funnels, LLC is legally registered.
Class Action & Jury Waiver: You and Faith Funnels, LLC agree that all dispute actions are personal and individual. Both parties expressly waive their right to a jury trial or to participate in any form of class action lawsuit, class-wide arbitration, or representative proceeding.
10. Dispute Resolution & Binding Arbitration
We want to resolve any misunderstandings efficiently through direct communication. In the event that a formal dispute arises that cannot be settled informally within 30 days, both parties agree to the following resolution path:
Step 1: Mediation: The parties will first attempt to settle the issue through formal, non-binding mediation using a mutually agreed-upon professional mediator before escalating to final legal remedies.
Step 2: Binding Arbitration: If mediation fails, the dispute shall be resolved through confidential, final, and binding arbitration administered by the Judicial Arbitration and Mediation Services (JAMS). The arbitration proceedings will take place exclusively within the county and state where Faith Funnels, LLC is legally registered.
Class Action & Jury Waiver: You and Faith Funnels, LLC agree that all dispute actions are personal and individual. Both parties expressly waive their right to a jury trial or to participate in any form of class action lawsuit, class-wide arbitration, or representative proceeding.
11. Governing Law & Miscellaneous Provisions
11.1 Governing Law
These Terms and your operational relationship with Faith Funnels, LLC shall be governed by, construed, and enforced in accordance with the laws of Virginia, the State where Faith Funnels, LLC is registered, without regard to its conflict-of-law principles.
11.2 Severability
If any specific provision of these Terms is determined by a court or arbitrator of competent jurisdiction to be invalid, unlawful, or unenforceable, that part will be severed from the contract. The validity and enforceability of all remaining provisions will continue in full force and effect.
11.3 Force Majeure
Neither party will be held responsible for project delays or performance failures caused by forces beyond their reasonable control, including natural disasters, regional power grid failures, carrier routing outages, government mandates, pandemics, or international cyber warfare events.
11.4 Entire Agreement
These Terms, combined with your finalized service activation invoice or direct signed proposal, constitute the complete and exclusive agreement between the parties. It supersedes all prior electronic discussions, emails, and verbal understandings
